Mobile Unlocking |View your order online | Sim Card Shop
 
 

Contact

Please read our frequently asked questions shown below, as they may provide an instant answer to your question.

If you then wish to contact us, please use the contact form shown below.

FAQS

Q1.  How do I order?
Answer:- Simply fill in the order form on our home page. Your order information will then be available on the screen.

Q2. How do I enter my unlock code?
Please see our instructions at: www.UnlockTelecom.co.uk/codeguide where simple instructions are listed to enter your unlock code for your make of phone.

Q3.  Why UnlockTelecom?
Answer:- The UnlockTelecom team have over 10 years experience in Telecommunications. We like to think that our mobile unlocking systems and customer service is the best around.

Q4. How will I receive my unlock code?
Answer:- The majority of codes will be shown online after you order. Some codes must be manually calculated and will be emailed to you within 24 hours. You will be advised of this on screen as soon as you order. Please note that we do not send codes via the post.

Q5. How do I enter my unlock code?
Answer:- We provide full step by step instructions. Instructions vary with each manufacturer, however we always keep it as simple as possible, with no technical jargon!

Q6.  I haven’t received my unlock information what do I do?
Answer:- Please login using your 6 digit order number from your receipt using this link on the top of every page www.UnlockTelecom.co.uk/myorder.asp

Q7.  I am in credit with you, how do I use it up to unlock another phone or request a sim card? 
Please use our contact form to request another unlock or sim card.

Q8. The Motorola/Blackberry mobile I want to unlock is more than my credit.
Answer:-Please use this link below to pay the difference and the same form collects the details of the hanfset. Your unlock will then be sent by email to you. Motorola codes: within 1 day. Blackberry codes: within 14 days. Please note 17.5% Vat applies if you are in the EU.
http://www.UnlockTelecom.co.uk/payment.asp

We hope we were able to answer your question, however if you have any further queries, please contact us using the contact form.

If you are waiting for your order to be completed, please check the status of your order online by using the My Order system - click here, before contacting us.

Contact Enquiry Form

Please fill out the form below to contact us.

Subject Please select a message subject
Message to Customer Services
 Can you unlock my model?
 I am in credit, please can you unlock the following mobile
First Name
Last Name
Email Address
(you must supply a valid email address when contacting us)
Phone Make & Model
Message

If you have already ordered, you must supply us with the following information for us to locate your order. Please see your Paypal receipt sent to you by email.
Order No

If you have your order number, your information will be available online:-

- YOU CAN VIEW YOUR ORDER ONLINE WITH YOUR ORDER NUMBER - CLICK HERE

- IF YOU CANNOT FIND YOUR ORDER NUMBER, CLICK HERE
PayPal Transaction ID
Paypal Account Holder Name
IMEI number
 Find your IMEI number
Network
Order Date / Time
  PLEASE CHECK THAT YOUR PHONE IS LISTED
ON OUR TERMS PAGE BEFORE CONTACTING US.


UnlockTelecom is a trade name of Virtual Effects Ltd.
Correspondence address: 28 High Street, Northwood, Middx HA6 1BN
 
     
     
   
   
Copyright (c) 2006 UnlockTelecom. All rights reserved.